Nexus understands that Order Accuracy is a given requirement of Order Fulfillment. Customers expect at a bare minimum to receive the product they ordered. Nexus helps Clients gain marketplace differentiation in the area of Order Fulfillment by employing a keen focus on Customers’ packaging, labeling and delivery requirements. This allows Clients to focus on sales and the generation of new orders while Nexus meets the needs of the Customer.
On-time delivery is a key component of order fulfillment; not only must the order be accurate, shipped with proper packaging and labeling, and arrive undamaged, it must meet the Customer’s delivery requirements. The Nexus Order Fulfillment process involves Systemic communication between teams to ensure that the Nexus Phoenix System accurately reflects the Customer’s delivery requirements. Order Fulfillment activities are strategically planned each day with respect to the Customer’s requested delivery date and time.
Customer requirements are gathered in a several different ways. They may be translated via order notes transmitted from the Client, or relayed to a Nexus Account Representative by the Client or Customer. All information received and acquired to ensure Customer Satisfaction is recorded in the Nexus Phoenix System as the Nexus Operations and Customer Service Teams learn about the Customer’s preferences.
